Privacy Policy

Revvive is operated by Nodalli Technologies ("we", "us") in Ontario, Canada. This policy explains how we handle personal information when a dealership uses Revvive to follow up with people who contacted them about a vehicle.

For that follow-up, the dealership decides who is contacted and why. We act as their service provider, processing the information on their instructions. Contact the dealership directly about their own privacy practices.

Information we handle

From the dealership's customer records, we receive:

• Your name
• Your mobile or other phone number, and email address where the dealership holds one
• The vehicle you enquired about, and how the enquiry reached the dealership
• Dates of your enquiry and most recent contact, and whether you have asked not to be contacted

When you reply to a message, we also handle:

• The content of your messages and our replies
• Delivery information from the mobile carrier, such as whether a message was delivered
• Any appointment you arrange

How we use it

• To send you the dealership's follow-up message and respond to your replies
• To arrange a visit, test drive, or call with the dealership
• To pass your conversation to a person at the dealership when your question needs one
• To honour opt-out requests and keep you from being contacted again
• To measure whether the service is working, using aggregate counts

We use automated systems, including AI, to draft replies and to decide when a person should take over. We do not use your information to train publicly available AI models.

Mobile information is never sold or shared for marketing

We do not sell your personal information. We do not share your mobile phone number or your SMS consent with third parties or affiliates for their own marketing or promotional purposes. Your number is used only to carry out the follow-up described above.

Who we share it with

• The dealership you contacted. They see your conversation and can join it.
• Service providers that operate the product, strictly on our instructions: a messaging carrier to deliver texts, a cloud database to store records, and an AI provider to draft replies. They may process data outside Canada, including in the United States, and are bound by contract to protect it.
• Where required by law, or to establish or defend a legal claim.

Text messages

Reply STOP to any message to stop receiving them, or HELP for the dealership's details. Telling us in your own words also works. Full detail is in our SMS Terms.

When you opt out we keep a record of your number and that request. We keep it specifically so that we can avoid contacting you again, and for no other purpose.

How long we keep it

Conversation records are kept for up to 12 months, after which they are deleted or aggregated. Opt-out records are kept indefinitely, because deleting them would risk contacting you again. The dealership keeps its own customer records under its own policy.

Your rights

Under Canadian privacy law (PIPEDA) and applicable provincial law you can ask to see the personal information we hold about you, ask for corrections, ask us to delete it, and withdraw consent to being contacted at any time. Email info@nodalli.com and we will respond within 30 days. If you are not satisfied, you may complain to the Office of the Privacy Commissioner of Canada.

Security

Data is encrypted in transit and at rest, access is restricted to the dealership that owns the record and to authorised staff, and each dealership's data is isolated from every other dealership's.

Children

Revvive is not directed at children and we do not knowingly collect their information.

Changes and contact

If we make a material change we will update the date at the top of this page. Questions or requests: info@nodalli.com, Nodalli Technologies, Ontario, Canada.